CRM Assistant

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.

We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, AHNU and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.

COME AS YOU ARE

We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people-in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.

The Role:

This role will be based out of our Paris office and will be required to be on site in the office 2-3 times per week.

Deckers (Hoka) is hiring a talented and passionate CRM Assistant/Coordinator with an understanding of how to engage our French market via email and owned channels.

As member of our newly expanded CRM team, the post holder will play a role in ensuring the success of our CRM strategy in the French market. Reporting to the CRM Specialist, the Assistant will support in ensuring our campaigns contain engaging and localised content, be confident in data segmentation and reporting within the CRM system.

Your Impact:

• Creation and build email campaigns within ESP (Cordial) with localised copy and collaborating with CRM Specialist and stakeholders on approval.
  
• Planning email marketing calendar (from global, & local content) with relevant content to the French market
  
• Manage on managing relationship with external translation agency, ensuring copy is locally relevant and represents the brand
  
• Collaborating with E-com teams ensuring product shown is relevant to the market.
  
• Understanding market trends and brand identity, ensuring this is demonstrated throughout marketing communications
  
• Collaborating with regional team / country marketing managers on ideas and local event activations (i.e. events team on data capture from in-person events)
  
• Reporting on campaign performance (Google Analytics / analytical tools)
  
• Building relationships with Deckers teams in both regions
  
• Working across different market functions & countries to further learn & understand what is happening with all markets
  

Who You Are:

• You are passionate and self-motivated to work under pressure
  
• A problem-solver and able to think outside the box
  
• You are comfortable with working under pressure and on multiple detailed tasks
  
• You are a team player
  

We would Love to Hear from People with:

• Some relevant experience in Customer Relationship Management / Email Marketing is a plus
  
• Fluency in both French and English is a requirement for this role
  
• Proficiency working with analytical tools such as Google Analytics is a plus
  
• Knowledge of Email Service Provider tools, knowledge in Cordial is beneficial, but not essential
  

What We Will Give You: (not all applicable for every role)

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
  
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
  
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
  
• Hybrid & Flexible Working Environment
  

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.