Product Communications Manager

Product Communications Manager | London

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

Reporting to the Senior Product Communications Manager, the Product Communications Manager is responsible for ensuring consistency of tone of voice and compelling product messaging, as well as technical accuracy and copy compliance across all touchpoints (internal, external, printed and digital).

The Product Communications Manager also plays a key role in supporting the development of product-related marketing campaigns and content.

Within the Global Product team, this role works closely with the Senior Product Communications Manager and Product Category Managers to shape long-term category strategies from a product communications perspective, ensuring clear product portfolio differentiation, claims and positioning to support Aesop’s growth.

This role is also responsible for the implementation and ongoing review of key process improvement initiatives to support ways of working both within the Global Product team and cross-functionally. 

Role responsibilities include, but not limited to –

• Be a key a custodian of Aesop products and brand, reinforcing the strategic impact & role of product communications on Aesop's brand and growth
• Manage internal product copy reviews and approvals, ensuring consistency and compliance
• Partner with Product Category Managers, R&D and Regulatory Affairs for technical claims communication audit/s and maintain copy compliance guidelines
• Collaborate with cross-functional teams in the preparation of clear product launch briefs
• Provide valuable input for product and ingredient information, product name, artwork copy brief, and artwork proofing
• Partner with Retail Training, contributing to product training communications
• Support marketing campaign strategy development and review of product-related campaign copy
• Support Global PR team with review of press materials
• Lead key process improvement initiatives for Product Communications function
• Assist in ad hoc Product-related initiatives, providing counsel.
• Mentor team members and provide cross-functional support for success.

This is a full-time position operating with a hybrid working pattern.  As an international brand and role, connection with other global functions, markets and regions is critical.  This role will require flexibility to connect with colleagues across time zones and may involve early and/or evening meetings/calls. 

What we are looking for

• Scrupulous attention to detail
• Excellent written communication and high-level proofreading/editing skills.
• Exceptional time management and project management skills.
• Communication-based experience within the consumer goods, beauty (and/or other highly regulated) industry
• Cosmetic science and/or technical background /experience highly regarded.
• Demonstrated proactive problem-solving ability and a solution-oriented approach.
• Strong stakeholder management skills.
• Experience in driving positive process and change-management.
• A passion for literature, creative arts and the written word.
• An open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Commitment to fostering an inclusive and psychologically safe work environment
• Proven experience working with large cross-functional (remote) teams.   
• International work experience (across >2 regions) for a global/international business highly desirable

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Flexible, hybrid working pattern
• Generous product discount allowance and bi-annual complimentary product allocation
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal and business, performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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