Manager, Tiffany Service Centre (TSC)

Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world's most exquisite designs. From our designs to our people, we dare to push the boundaries of what is possible - what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world's most recognizable luxury brand.

A rare opportunity has arisen for an experienced and qualified individual to join our Tiffany Service Center team as a manager. In this role you will be based at our Melbourne Collins Street Boutique.

About the team:

Our Tiffany Service Center is a dynamic team of best-in-class jewelers, polishers, and engravers. They are responsible for aftercare, personalization, and adding tailored Tiffany Touches on our jewelry, such as engravings, shortening, or lengthening of your precious pieces.

About the role:

We have a rare and exciting opportunity for a manager to join the team in our Melbourne workshop. We are looking for detail orientated individuals who have a great track record in leading successful teams with a focus on motivating and inspiring their team to reach peak performance.

In your role you will:

• Oversee a team of administrative and technical employees providing internal client service, repair, and alteration services of Tiffany's merchandise.
• Responsible for the day-to-day operations of the service centre through staff and workflow management to ensure service levels and maximum efficiency.
• Foster an environment of on-going performance and development feedback, to uphold a high-performance culture and an engaged and motivated team.
• Maintain a healthy and safe work environment
• Provide financial oversight inclusive of department labor and manage component parts, gemstones, and other precious materials.
• Cultivate an efficient operating model by considering historical trends to plan and forecast, display financial acumen through an understanding of the overall business to provide strategies for the TSC around compliance and workflow management and incorporate contingency planning.
• Support small and large-scale projects that align with business strategy and growth, and actively champion retail initiatives to promote and elevate the business.
• Collaborate with stakeholders across the business, from the Regional TSC teams, local support office, to in-store leaders.

An inspired career is life's best accessory.

To be successful, you will have:

• Minimum 3-5 years' management experience ideally gained within logistics or supporting operations in the retail sector.
• Experience leading successful teams in comparable industries.
• Inherently service-oriented approach combined with a dynamic personality.
• Solution-oriented mindset
• Strong working verbal and written communication skills
• Capacity to thrive in high-pressure situations while effectively juggling various tasks.
• Team player, with meticulous attention to detail, capable of working autonomously and demonstrating unwavering commitment to the job alongside a proactive "can do" attitude
• Undergraduate degree, or graduate Gemologist degree will be highly regarded.

Why Tiffany?

• Generous salary package, employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation, and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Professional growth and development and individual up-skilling opportunities
• Great mentoring from a highly experienced management team
• Never-ending training and individual up-skilling opportunities.
• Global opportunities for networking and cross-collaboration.
• A vibrant, positive, and socially connected team environment

This is just the beginning