HR Operations Coordinator - Italian Speaking

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As a HR Operations Coordinator at Burberry, you will play a key role within the HR team and the business supporting our Italian-speaking colleagues across Europe. Day to day, you will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers and leavers, employee changes, offer drafting and onboarding to absences.

This HR Operations Coordinator role is offered on a full time, permanent basis and is based in our Queen Street, Leeds office for a minimum of 2 days per week. Due to the colleagues you will be working with, you must be fluent in both English and Italian.

RESPONSIBILITIES

• Responsible for the majority of employee lifecycle HR administration - this includes contract generation, new hire input, contract changes, and leavers
• Resolve HR queries escalated via the HR Service Desk Team - these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
• Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation
• Create documentation in support of the disciplinary process
• Ensure colleague queries and tasks are resolved in timely manner
• Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business
• Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered
• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
• Support with simple reward administration during key annual activities
• Support the training and upskilling of the HR Service Desk Advisors
• Act as the escalation point for managers
• Support with ad-hoc projects and other duties where required

PERSONAL PROFILE

• Experience working in a HR service delivery/administration role
• Exceptional customer service skills and comfortable communicating across all levels of seniority
• Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc)
• Works well under pressure and with the ability to meet tight deadlines
• Strong attention to detail and accuracy
• Fluent in both English and Italian (written and spoken)

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.