Retail Associate (Casual), Melbourne

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our Key Behaviours: • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. • Teamwork – We put an emphasis on teamwork; this means working together as a collective to achieve shared goals. • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The Role

The Alexander McQUEEN Retail Associate (Casual) will be a passionate brand ambassador and dedicated team player, transforming every client visit into a memorable luxury shopping experience.

Key Responsibilities

• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
• Engage with clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
• Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
• Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
• Follow Company grooming, accordingly with AMQ standards and policies
• Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Key Requirements

• You will be able to demonstrate the desired Alexander McQUEEN Behaviours
• Proven experience in a similar role within fashion retail companies or customer service-related field
• Possesses genuine interest in fashion and follows industry trends/news
• Team-player mentality
• Strong verbal and written communication skills
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
• Ability to be mobile for extended periods of time

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.