CRM Executive

Global CRM Executive | London | 12 Month Fixed Term Contract

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

Reporting to the Senior CRM Executive, the CRM executive will be responsible in supporting the wider Global CRM Team in all aspects of co-ordinating the delivery of our Global CRM campaigns.

In this role, you will support CRM but work with our Marketing, Creative and Digital teams, supporting the conversation with our customers and enrich customer journeys through the online and offline touchpoints.

Role responsibilities include, but not limited to –

• Overview, track, and coordinate the campaign process

• Create detailed and thorough creative briefs with a strategic POV

• Review copy, assets, and campaign journey

• Brief external SFMC agency for email campaign builds and functionality.

• Be in contact with different teams to ensure assets and copy are delivered in a timely manner and are in line with the brief

• Co-ordinate with regional teams on campaign project updates, regional needs, and CRM project requirements

• Co-ordinate, execute and track the progress of different projects by providing and sharing necessary information to the relevant teams and stakeholders

• Collate data and provide reporting and learning for Global CRM campaigns and actions

• Work with the CRM team to develop and implement new CRM automations.

This is a full time position operating with a hybrid working pattern on a 12 month fixed term contract.

What we are looking for

• Exposure to Salesforce Marketing Cloud or another ESP platform

• Analytical comfortable to understand data analysis reports and very comfortable with excel, word and PowerPoint

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

• Commitment to fostering an inclusive and psychologically safe work environment

• Strong knowledge on email marketing campaigns

• Be able to work independently and collaboratively

• Brilliant organization skills who can multitask and prioritise multiple projects and deadlines

• Ability to work under pressure and who can be reactive and flexible in a fast-paced environment

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Flexible, hybrid working pattern

• Generous product discount allowance and bi-annual complimentary product allocation

• Paid volunteering allowance for all employees

• Bonus opportunity based on personal, and business, performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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